Spoland Solutions currently has over 60 amazing representatives who work in their own homes all across the United States. In addition to our in-house answering service, Spoland Solutions also contracts with a major work at home company here in the United States which allows our representatives to take calls for various Fortune 500 companies including a major cell phones company, a major retailer, a bookstore, and more.
Our home sourcing business model saves companies like yours money because there is no rent, no electricity, no insurance fees, etc., which are all required in a traditional call center.
And of course, our 100% United States based call center leaves your customers happier when making that call to your company because they will know that the reason they called is understood and appreciated.
Spoland Solutions is rare in that manner that we don’t accept just any clients. We first want to make sure that our service will meet your expectations 100% before you even spend a cent. Additionally, we have certain expectations in our company and our representatives and we want to make sure that our client’s expectations meet or exceed our expectations.
We have a supervisor on staff 24/7/365 to ensure SLAs (Service Level Agreements) are constantly being met per our client’s requirements and our requirements. If SLAs are not being met, we have staff on-call and ready to jump on the phones as we need them. As an extra level of protection, a notification is sent to upper management as soon as an SLA is not being met.
Our standard SLA is that 95% of our calls are answered within 4 rings.
Some of the services that we provide are:
Our representatives are able to answer the phone customized to your company's greeting. We're able to answer any general questions that your customer has. The more information you provide to us, the more information we can provide your customers. We can also act as a virtual receptionist paging or forwarding calls to a specific person or group during specified times or at all times.
|Call Screening|| Our representatives will answer the phone under your business name and screen all calls according to your request. We can send certain calls to a voicemail box or we can send certain calls to an external phone number. This can be set up for all times of the day or only certain times of the day, or even certain days of the week. You choose!
|RSVP Line||Are you preparing for a major event or party but can't stand all the calls RSVPing for the event? Set up a short term deal with us where we will take your calls, save the RSVP information, and transmit this information to you at your desired times.|